We’ll do everything possible to help your family transition to a new stage of life. Below are some of the top questions
that our clients typically have. If you have another question, use the handy frm here and we’ll be glad to give you an answer!
What are the qualifications of Private Home care staff? Our home care professionals are carefully screened and trained, ensuring that clients receive the best possible services. In addition, ongoing training and supervision are provided by registered nurses. For additional details about Private Home Care staff, click here.
Do I have to sign a contract? No. There is no contract. However, you are required to sign a Financial Agreement that lists the types of services you will be receiving and the number of hours per week that these services will be provided. Services can be rescheduled or discontinued if we are notified at least 24 hours in advance.
Do you require a deposit? Yes, a deposit equal to payment for two weeks of service is required. Our office staff will calculate the amount of the deposit and inform you in advance. When you terminate services, the deposit will be applied to your last invoice. If a balance remains, you will receive a refund for that amount.
What happens if a client doesn’t like the caregiver? This happens rarely but we are sensitive to the needs of our clients. If the selected caregiver isn’t the best fit for your loved one, another caregiver will be assigned.
How soon can you find a caregiver? In most cases, we are able to provide an Private Home Care employee in one or two days. If there is an emergency situation, we will do our best to find a caregiver who can start immediately.
Will my loved one have the same caregiver every day? We understand the importance that continuity of care provides, especially for those with dementia and Alzheimer’s. Every attempt is made to maintain this type of continuity and assign the same staff member. In some cases, a second caregiver may be added into the rotation.
Can a caregiver give clients their medication? No. Medication can only be administered by a registered nurse. However, caregivers can remind the client that medication should be taken and encourage the client to do so.
What should I do if a problem arises? A qualified and trained staff member is available 24 hours a day, seven days a week. During normal business hours, call the Additional Care team at 781-396-2633, option 2, with any questions or concerns. If you call after or before business hours, an answering service will forward your call to a Private Home Care staff member who will contact you directly.
Do you have a question that isn't listed? Please use this handy form to let us know!